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Privacy policy

Last updated November 5, 2026.

RealVello is software that Canadian real estate teams use to run their website, contacts, email and marketing. When you use a team's website, that team decides how your information is used and RealVello handles it for them. When you join our waitlist or hold a RealVello account, RealVello is responsible for it.

If you visit a real estate website

  • When you send a form: your name, email, phone number, your message and the listing you asked about.
  • When you tick the box for email updates: a record of the wording you saw, the page, the time, your IP address and your browser type. This is the proof of consent Canadian anti-spam law expects, and we email you to confirm before updates begin.
  • When you browse: a cookie with a random visitor ID, and the pages and listings you view. It stays anonymous unless you send a form or follow a link from one of the team's emails. After that, your visits are tied to your contact record so the agent can see what interests you.
  • When you save things: your saved searches and favourite homes.

If you get email from a team

Emails can record when they are opened and which links are clicked. Every marketing email has an unsubscribe link, and an unsubscribe takes effect right away.

If you join our waitlist

We keep the email address you give us and use it to tell you about RealVello. Our page sets no tracking cookies.

If you have a RealVello account

We keep your name, email, role and a hashed password. For security we record the IP address and browser of each session and a log of important account actions. The contacts, listings, messages and posts your team adds are stored for your team.

If you connect your Google or Microsoft mailbox

An agent can choose to connect their own Gmail, Google Workspace or Microsoft 365 account so RealVello can show and update their email, calendar, contacts and tasks. Nothing is connected unless the agent signs in with Google or Microsoft and approves it.

  • What we access: email messages and their read and archive status, sending email the agent asks us to send, calendar events, contacts and tasks. Recent email (by default the last 30 days) and calendar events from 30 days back to a year ahead are copied.
  • How it is used: only to show this information to the agent who connected it, keep it in step with their mailbox, carry out the changes they make, and link contacts or tasks they choose to bring into their RealVello records.
  • Who can see it: only the agent who connected the mailbox. Other members of their team cannot read it, and we do not add it to shared team campaigns.
  • How it is protected: the sign-in tokens are encrypted, and the copied information is stored in our database with access limited to that agent. The connection runs through Aurinko, a provider that relays requests between RealVello and Google or Microsoft.
  • AI: information from a connected mailbox is not sent to our AI features or providers, and it is never used to train AI models.
  • Disconnecting: the agent can disconnect at any time in RealVello. We stop using the connection right away, ask Aurinko to remove its access, and delete the copied mailbox information. You can also remove access from your Google or Microsoft account settings.

RealVello's use and transfer of information received from Google APIs follows the Google API Services User Data Policy, including the Limited Use requirements. We do not sell this information, use it for advertising, or let people read it except with the agent's permission, for security, or where the law requires.

How it is used

To answer your requests, let agents follow up, send email you agreed to, keep the service secure and prevent spam. We do not sell personal information.

Who handles it for us

These providers process information only to run the service. Some are outside Canada, so your information may be stored or processed in other countries.

  • Hosting and storage: Vercel and Hostinger
  • Email delivery: Amazon SES or the team's mail provider
  • Text messages, where a team uses them: Telnyx
  • Social posting, where a team uses it: Outstand
  • Connected Google and Microsoft mailboxes: Aurinko
  • AI drafting and assistant features: OpenRouter and the model providers it connects to. Agents review AI drafts before they go out
  • Spam protection on forms: Cloudflare Turnstile
  • Maps: OpenFreeMap, which sees your IP address when map tiles load
  • Site statistics: Umami, hosted by us

Your choices

You can ask to see or correct your information, or to have it deleted. You can withdraw consent at any time through an unsubscribe link or by contacting the team. Some records, such as proof of consent or an unsubscribe, may be kept so that we can keep honouring your choice.

How long we keep it

We keep information while it is needed for the purposes above or until you or the team ask us to delete it.

Contact us

For a team's website, use the contact details in its footer. For anything else, email hello@realvello.com. If you are not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada.