Terms of service
Last updated November 5, 2026.
These terms apply when you use RealVello, the software Canadian real estate teams use to run their website, contacts, email and marketing. By creating an account or using RealVello, you agree to them. If you use RealVello for a team or brokerage, you confirm you are allowed to accept these terms for it.
Your account
Keep your sign-in details private and tell us at hello@realvello.com if you think someone else has used your account. You are responsible for what happens under your account and for the people your team invites.
Your information
The contacts, listings, messages, posts and other content your team adds belong to your team. You give us permission to store and process it only to run RealVello for you. How we handle personal information is described in our privacy policy.
Connected accounts
You can connect accounts such as Google, Microsoft or social media profiles. RealVello acts on them only as you direct, and those services' own terms also apply. You can disconnect them at any time.
Acceptable use
- Only send marketing email or text messages to people who agreed to receive them, and follow Canada's anti-spam law (CASL) and other laws that apply to you.
- Follow real estate advertising rules and your board's or MLS® system's rules for listing information.
- Do not upload content you have no right to use, send spam or harmful content, try to break into the service, or interfere with other users.
- Review AI drafts and suggestions before you send or publish them. You are responsible for what goes out under your name.
Fees
If your plan has fees, we will tell you the price before you are charged. We will give notice before changing them.
Availability and changes
We work to keep RealVello available and secure, but it is provided as is and may sometimes be interrupted. We may improve or change features. If we change these terms in an important way, we will let account holders know before the change takes effect.
Ending your use
You can stop using RealVello at any time and ask us to delete your team's information. We may suspend an account that breaks these terms or puts others at risk. Where we can, we will warn you first.
Limits on liability
To the extent the law allows, RealVello is not liable for indirect or consequential losses, such as lost profits or lost deals. Our total liability is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits rights you have that cannot be limited by law.
Law that applies
These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there.
Contact us
Questions about these terms: hello@realvello.com.